Designed to identify your existing customer interactions suited to transition to online self service building a great experience for your customers and delivering you operational savings.
This digital roadmap includes a benefit model so you can track and share customer engagement improvements with your stakeholders.
Delivered over 3-4 weeks, find out more
Your mini-project team to deliver online customer engagement to market. If you are you ready to kick off a program of work and need to submit a request for funding, this program is for you.
Your Business Case will include solution design and costs as well as a benefit realisation plan for you to track and report outcomes to stakeholders. Make digital excellence a reality for your customers and your business.
Delivered over 6-8 weeks, find out more
Pilot ideas and build confidence before you invest in the long term solution.
Design digital experiences based on customer focus groups and analysis of current task load.
Easily and quickly integrate with your existing back-of-house systems within the pilot.
Actively measure and report on the realisation the forecasted benefits
Identify and prioritize initiatives and changes to maximise benefit realisation